All your recordings.
One secure portal.
Unified management and archiving of every voice recording, with management of metadata, rules and users. Compliance, security and digital sovereignty, integrated by design.
Built for contact centers, telecom operators, insurers and financial institutions. Wherever a voice call carries contractual weight.
Get in touch and discover the solution.
Three words define uPlayback.
Compliance, security and digital sovereignty. Each pillar answers a specific pain point for Compliance, IT and Operations decision-makers.
Compliance
MiFID II, DORA and GDPR aligned by design. Retention and right-to-erasure workflows handled automatically. Audit-ready exports, with a complete, tamper-proof action log, for internal and external auditors.
Security
Role-based access control, AD / LDAP / Azure authentication, encryption support, and workflow-gated extraction and deletion. Every action by every user is logged. The audit trail is non-negotiable, and we treat it that way.
Digital sovereignty
Geographic flexibility: on-premises, private cloud or national cloud. Your data stays in-house. No dependency on foreign hyperscalers, and no exposure to the Cloud Act or equivalent extraterritorial regimes.
The experience behind uPlayback.
uPlayback is a Grupês product, three decades of compliance experience in the market where it matters most.
Built for organizations where interactions carry contractual weight.
Select the sector closest to yours to see the uPlayback capabilities most relevant to your operation.
Compliance recording alinhado com MiFID II e DORA.
Para bancos e instituições financeiras onde cada interação se pode tornar prova.
- Regras de retenção configuráveis por produto, site e geografia. As que os auditores realmente perguntam.
- Pesquisa e exportação por qualquer campo de metadados: trader, cliente, instrumento, timestamp.
- Conectividade nativa com NICE Engage, NTR / NTR-X, ASC Recording Insights (Teams), ASC NEO, Webex Calling, mobile recorders e outros.
- Autenticação AD / LDAP / Azure e acesso baseado em perfis, com audit trail inviolável.
Compliance recording alinhado com MiFID II e DORA.
Para bancos e instituições financeiras onde cada interação se pode tornar prova.
- Regras de retenção configuráveis por produto, site e geografia. As que os auditores realmente perguntam.
- Pesquisa e exportação por qualquer campo de metadados: trader, cliente, instrumento, timestamp.
- Conectividade nativa com NICE Engage, NTR / NTR-X, ASC Recording Insights (Teams), ASC NEO, Webex Calling, mobile recorders e outros.
- Autenticação AD / LDAP / Azure e acesso baseado em perfis, com audit trail inviolável.
Where your recordings live is your decision,
not your vendor's.
Digital sovereignty starts with geographic flexibility. Keep the archive on-premises, in a private cloud or in a national cloud, in a single access portal.
Information stays in-house.
Local files or local NAS. Maximum chain-of-custody control, air-gapped if your sector requires it.
Portugal-resident processing.
Datacenter and AI inference on Portuguese territory, directly addressing the Cloud Act and equivalent extraterritorial regimes.
Azure, Google, AWS. Only if you want them.
Azure Blob, Google Cloud Storage, AWS S3 (private or public) and VAWLT multi-cloud supported. The choice is yours — uPlayback doesn't limit it.
Unified management, one console, every interaction.
Control by metadata, by rule, by user. Unified management of every interaction: legacy, on-premises and cloud, from a single portal.
Search by any metadata
trader, client, extension, timestamp, keyword, sentiment.
Control by rule
retention, lock, extension or deletion, driven by contract or policy.
Control by user
role-based access, AD / LDAP / Azure authentication, workflow-gated extraction and deletion.
AI built in
transcription, speaker separation, sentiment analysis, intelligent summaries, compliance insights.
The MiFID II checklist: seven questions to answer
before your next audit.
Based on over 100M recordings managed for leading Portuguese banks and insurers.
Can you retrieve a specific interaction without having to open multiple systems?
MiFID II requires a minimum 5-year retention period. But retention isn't the same as access, and storage without indexing is evidence you can't reach.
Does your audit trail show who accessed which interaction, when and why?
Capturing the interaction is half the job. Proving who listened to a call, read a chat or downloaded an email is the other half.
Is your retention truly configurable by jurisdiction and by channel?
MiFID II asks for five years. DORA may ask for more. GDPR asks for the opposite. Across channels, the gaps compound.
Do your interactions stay on European soil, across every channel?
Voice might be on-premises, chat might be on a hyperscaler, email might be with a US provider. Sovereignty audits demand coverage on all three fronts.
Can you genuinely integrate voice, email and chat end-to-end for long-term, compliant archiving?
Enterprise telephony systems, digital messaging platforms and email infrastructure. Coexistence across all three layers is what makes a project workable.
If you ever switch vendors, does the data go with you, across every channel?
Lock-in is the second biggest risk after non-compliance. Multi-channel platforms can restrict data migration to new vendors.
If your primary site fails, do your obligations fail with it?
DORA, in force since January 2025, turns operational resilience into a regulatory outcome. Documented RPO and RTO, and a tested DR procedure for every capture pipeline, are the minimum acceptable standard.
The people who support the client.
The same faces you'll meet in the demo, and the ones who take ownership of the project, from kick-off to go-live.
Pedro Cotter
Rita Batista
Ivan Oliveira
Paula Veiga
Frequently asked questions from decision-makers.
Short answers on onboarding, integrations, sovereignty and compliance.
How long does onboarding take?
Most projects are designed to go into production in weeks, not months. When custom development is required, timelines can run slightly longer, but our R&D team is highly responsive and used to moving fast.
Can uPlayback integrate with our current infrastructure?
Yes. uPlayback is designed to integrate with platforms such as Cisco Webex, NICE Engage, NTR-X, ASC, Microsoft Teams and others, depending on your architecture and recording method.
Can our data stay in Portugal?
Yes. uPlayback can be deployed in the cloud or on the client's premises, and configured so that recordings, metadata and audit logs remain hosted in Portugal.
How does uPlayback differ from a generic call recording tool?
uPlayback goes beyond recording. It consolidates recordings from multiple systems into a governed compliance archive, with retention, search, audit trails, access control, legal hold and exports ready to be used as evidence.
How does uPlayback address MiFID II, DORA and GDPR?
uPlayback includes functionality aligned with MiFID II, DORA and GDPR requirements, supporting regulatory record-keeping, operational resilience, data protection, auditability and access control.
Does uPlayback cover chat and email, or just voice?
uPlayback can cover voice, chat and email, depending on the active channels and connectors, giving teams a single, governed record of regulated communications.
Can uPlayback supply audio and metadata to other applications?
Yes. uPlayback can integrate with external applications to securely supply audio, metadata or search results, subject to permissions, audit controls and configured governance rules.
Ready when you are.
Compliance, integrations and deployment answered live, with your own questions on the table.
